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Effective Date: 4/16/2026

At EMAR Heating and Air Conditioning, we prioritize your privacy. This policy outlines how we collect, utilize, and safeguard your information when you engage with our website, utilize our services, or communicate with us through text or email.

1. Information We Collect

We may gather personal information that you provide directly to us, which includes:

\nContact Information: Your name, physical address, email address, and phone number.
\nService Details: Information regarding your HVAC system, service history, and appointment requests.
\nCommunication Data: Records of our interactions, including text messages (SMS), emails, and AI-assisted summaries or recordings for quality assurance purposes.

2. How We Use Your Information

Your data is utilized for the following purposes:

To schedule and perform heating and air conditioning services.
To send appointment reminders, invoices, and follow-up communications.
To enhance our services through AI tools and analysis.
To comply with legal obligations and industry regulations (including A2P 10DLC messaging requirements).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share data with:

\nService Providers: Tools such as Jobber (our business management platform) and its AI features to assist us in managing scheduling and customer communications.
\nLegal Necessity: If mandated by law or to protect the safety and rights of our customers or our company.

4. SMS & Text Messaging

By providing your phone number, you consent to receive text messages from EMAR Heating and Air Conditioning.

\nOpt-Out: You may discontinue receiving text messages at any time by replying \"STOP\".
\nNo Sharing for Marketing: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Your Rights

You have the right to request access to the personal data we hold about you or to request the deletion of your information. To make a request, please contact us at:

EMAR Heating and Air Conditioning

Email: eduardo@emarhvac.com

Phone: (509) 885-7005

Terms and Conditions

1. Services Provided

EMAR Heating and Air Conditioning offers HVAC installation, repair, and maintenance services. All service agreements or estimates provided in writing take precedence over these general terms.

emar.jobbersites.com

2. Appointments & Access

Customers must ensure safe and unobstructed access to the service area, including the removal of pets or hazards. We reserve the right to reschedule if working conditions are deemed unsafe.

3. Payments

Payment is due upon completion of the service unless otherwise specified on your invoice. Late payments may incur additional fees as outlined in your specific contract.

4. SMS/MMS Messaging

By opting in to receive communications, you agree to receive automated service updates, reminders, and invoices via text.

\nOpt-out: Reply STOP at any time to unsubscribe.
\nSupport: Reply HELP for assistance or call (509) 885-7005.
Message and data rates may apply.

5. Liability

We are not liable for pre-existing damage to property or systems. Our liability for any claim is limited to the total amount paid for the specific service rendered.

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Privacy policy

About us